Refund Policy

We want you to be happy with your purchase. If a product does not meet your expectations, you can return it within 30 days of delivery and get your money back.

30-day satisfaction guarantee

You have 30 days from the day you receive your order to request a return, for any reason. This is in addition to your legal right of withdrawal of 14 days under EU consumer law.

How to request a return

1. Write to info@whonders.com with your name, phone number, order details and the reason for the return.
2. Our customer service will reply with the return address and instructions.
3. Pack the product with all its accessories, preferably in the original packaging, and send it back.

Condition of returned products

Products must be returned complete, with all accessories, and without damage caused by improper use. Normal handling needed to try the product is accepted.

Refunds

Since orders are paid on delivery, refunds are made by bank transfer to the account you indicate. The refund is issued within 14 days from the day we receive the returned product and verify its condition. We will confirm by email when the refund has been sent.

Damaged or wrong items

If the parcel arrives damaged or you receive a product different from the one you ordered, contact us within 7 days of delivery at info@whonders.com, attaching a few photos. In these cases we replace the product or refund you, and the return costs are on us.

4-year warranty

All products purchased on whonders.com are covered by a free 4-year warranty, included in the price, starting from the date of delivery. The warranty covers manufacturing defects and malfunctions that occur during normal domestic use.

The warranty does not cover damage caused by improper use, accidents, falls, liquids where not intended, unauthorised repairs or modifications, or the normal wear of consumable parts (such as filters, brushes and cloths).

To use the warranty, write to info@whonders.com with your order details and a short description of the problem. After checking your request, we will repair or replace the product at no cost to you.

This warranty is provided by Nana lab s.r.l. and is in addition to the legal guarantee of conformity provided by consumer law, which it does not limit or replace.